Wild Things Occupational Therapy
Privacy/Terms
In order to provide our services, we need to collect personal information from you, and we understand that protecting your personal information is important.
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Privacy Policy
We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the Australian Privacy Principles contained in the the Health Records and Information Privacy Act 2002 (NSW) (NSW Health Records Act)
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Our privacy policy is there to protect the privacy of personal information provided to us, or otherwise collected by us, including through our services at our clinic, as well as our website/telehealth services. In this Privacy Policy we, us or our means Wild Things Occupational Therapy ABN 67 632 973 157.
Personal information
In order to provide our services, we need to collect personal information from you, and we understand that protecting your personal information is important.
Types of information we may need to collect
- Name/Family/Caregiver names
- Images of you or your home (where appropriate and required for assessment purposes)
- Age, DOB, address, telephone, email and contact details of client and/or family/caregivers
- Sensitive information (information about medical condition, past or present illness, disease or circumstance)
- Where applicable we may need to collect payment details
- Additional personal information that you provide to us, directly or indirectly, through use of our Services, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and any other personal information requested by us and/or provided by you or a third party.
- details of services we have provided to you and/or that you have enquired about, and our response to you;
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Why do we collect and use personal information
We may collect, hold, use and disclose personal information for the following purposes:
- To enable you to access and use our Services
- To contact/communicate with you, including reminders about upcoming appointments;
- For internal record keeping, administrative purposes, invoicing and billing purposes;
- For analytics, market research and business development, including to operate and improve our services and associated applications
- For advertising and marketing, including to send you promotional information about our services and information that we consider may be of interest to you;
- To comply with our legal obligations and if required to resolve any disputes
- If you have applied for employment with us; to consider your employment application
Disclosure or personal information to third parties
Where necassary we may disclose personal information to:
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- Third party health and medical providers, including when you have asked us to refer you to other providers;
- Third party service providers for the purpose of enabling them to provide their services, including (without limitation) Professional health supervision services, IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
- Our employees, contractors and/or related entities; In relation to correspondence and supervision where applicable and relevant in providing our services
- Credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
- Courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
- Third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia.
- For use with third party sub contractors, where necessary for debt collection in case of lawful disagreement with remuneration of services
Your rights and control of personal information
By having read this privacy policy you understand - If you provide personal information to us, we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it can affect your use of our Services.
If we receive personal information from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Access/changes to personal data
You have a right to access the personal and health information that we hold about you. You can also request amendment any personal/health information should you believe that it is inaccurate.
If we do not agree to change your medical record/personal information in accordance with your request, we will permit you to make a statement of the requested changes and this can be enclosed this with your records.
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Should you wish to obtain access/request change to your health record you can ask about our access and correction procedure. Please note that Wild Things Occupational Therapy may recover reasonable costs associated with supplying this information to you.
Website form submissions
Website Form Submissions: when you submit information to this Website, we collect the data requested to track and respond to your enquiries/submissions. We share and store this information with Wix, our Website hosting/provider, so that they can provide Website services to us. The Wix Privacy Policy can be found here.
Cookies/Analytics
Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. This Website uses cookies and similar technologies to enhance your online experience
For more information about Wix cookies you can find information here. For general information about the use of cookies you can visit all about cookies here.
Analytics and performance cookies are used on this Website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
This Website collects personal data to power our site analytics, including: information about your browser, network, and device, web pages you visited prior to coming to this website and Your IP address. This information may also include details about your use of this Website, including: clicks, Internal links, Pages visited, Scrolling, Searches, Timestamps. We share this information with Wix, our website analytics provider, to learn about site traffic and activity.
Updates to this privacy policy
We may, at any time & at our discretion, vary this Privacy Policy by publishing the amendment on our website. We encourage regular checks of our website should you wish to stay up to date with our privacy policy.
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If at any point you want to question or do not understand anything within this privacy policy, please do not hesitate to contact us.